Shipping & Receiving

SHIPPING & RECEIVING POLICY

At Kinky Pup, we strive to provide our customers with a streamlined and convenient shopping experience to ensure they receive their orders quickly and safely. Our shipping and receiving policy outlines how we do this.

1. Shipping Method. We ship all orders via USPS or UPS. We may also choose to ship using a different carrier based on their availability and suitability.

2. Shipping Times. All orders will be shipped within 1-3 business days of the payment being received. Tracking information will be provided via email once the order is shipped.

3. Shipping Costs. Shipping costs will depend on the items ordered, the weight of the order, and the destination address. We offer various shipping options with fees that range from free to a flat rate, depending on the items purchased.

4. International Shipping. We may offer international shipping on select items. Fees and rates will be determined at checkout. Please note that customs fees, duties, and taxes may be applicable to international orders and are the customer’s responsibility.

5. Damages and Defective Goods. We take full responsibility and will replace any items damaged in transit or found to be defective. Customers must contact us within 10 days of receiving the item to report any damage or defect.

6. Receiving Orders. Once a customer has placed their order, they should expect to receive the items within a few days, depending on the shipping method chosen. Customers must inspect the items upon arrival and contact us immediately if there are any discrepancies or damages. Please see our return policy if you have any questions or concerns in needing to do so.

We hope that this policy helps to provide customers with clear expectations for ordering from our store. We strive to provide an efficient and smooth shipping and receiving process to ensure our customers are getting the best service possible.