Return Policy

At Kinky Pup, we take pride in providing the best customer service and quality products. If for any reason you are not satisfied with your purchase, we offer an easy and hassle-free return process. Below are the details of our return policy:

1. Products must be returned in their original condition, unopened, and undamaged.

2. The return must be initiated within 14 days of the purchase date.

3. Proof of purchase must be provided.

Certain items are non-returnable due to hygiene and safety reasons. These items include adult toys, lubricants, and creams.

1. Contact us at info@kinkypup.com to initiate a return.

2. Provide proof of purchase and the reason for the return.

3. We will provide you with a return authorization number and instructions on how to proceed.

Shipping costs for the initial purchase are non-refundable, and the customer is responsible for the cost of return shipping.

Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If approved, we will issue a refund to the original payment method, minus the initial shipping cost.

If your product arrives damaged or defective, please contact us immediately at info@kinkypup.com. We will provide instructions on how to return the product, and we will cover the cost of return shipping. Once we receive the damaged or defective product, we will issue a full refund or a replacement, depending on your preference.

We strive to provide the best customer service and want to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy, please contact us at info@kinkypup.com.